【English】Information about pneumonia related to the Novel Coronavirus

Numerous cases of pneumonia related to the Novel Coronavirus have been found in China
and other countries, and the epidemic is spreading to the surrounding countries as well.
In order to prevent the outspread of the disease, our ryokan currently accepts reservations
ONLY for “current Japanese residents” who “have not been abroad in the past one months”.
With the deepest reluctance, we would like to ask for your kind cooperation and understanding.
At the same time, we would like to ask the guests who already have the reservation with us to
“voluntarily give up the reservation” in case they are experiencing high fever, respiratory
symptoms including coughing and smothering, or other symptoms including muscle pain
and fatigue. No cancellation fee applies in this case.
Please be advised that, unlike the standard practice of the hospitality industry, all staffs
at our ryokan wear masks to serve you. This is to protect the health of our staffs as well as
to prevent the further spread of the disease to our guests via the staffs.
Thank you very much for your kind understandings.